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Healthcare Practice Management

Your job is patient care | Let us handle everything else

CQC inspections, GDPR obligations, private insurance billing, staff rotas, no-show management — private GP clinics, physiotherapy practices, and specialist consultants face an ever-growing admin burden.

 

Heighton Ltd acts as your virtual practice manager, without the overhead of a full-time hire.

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Practice Efficiency & CQC Readiness Check

Answer 5 questions to reclaim 10+  hours a week of time lost

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Healthcare Plan Features by Tier

1

Starter

Best for:

Sole practitioners or small clinics taking their first steps with virtual support

​Starter includes:

  • Patient booking management (Cliniko, WriteUpp, Heydoc)

  • GDPR-compliant records management

  • Referral letter and correspondence management

  • Invoice preparation and basic payment chasing

 

 ✔ Up to 10 hours per month

✔  10 hours of admin support per month

 ✔ Dedicated SharePoint client folder

 ✔ Monthly hours summary report

  ✔Email response within 8 business hours

 ✔ 3-month minimum term, 30 days’ notice after

2

Growth

Best for:

Clinics with 2–4 practitioners ready to scale

​Growth includes:

  • Everything in Starter

  • Private insurance billing chase (BUPA, AXA, Vitality)

  • No-show reduction systems and appointment reminders

  • Staff rota and locum coordination

  • Basic CQC evidence folder maintenance

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 ✔ Up to 20 hours per month

     20 hours per month —

 ✔ up to 5 hours rollover

 ✔ Dedicated SharePoint client            folder

 ✔ Monthly hours and task           completion report

 ✔ Priority response —

      within 4 business hours

 ✔ Basic compliance calendar   monitoring

 ✔ Weekly check-in via Teams or email

3

Premium

Best for:

Busy practices needing a full virtual practice manager

​Premium includes:

  • Everything in Growth

  • Full CQC compliance monitoring and policy maintenance

  • Patient satisfaction survey management

  • Significant Event Audit (SEA) log management

  • Monthly compliance status report

​

 ✔ Up to 40 hours per month

 ✔ 40 hours per month —

      up to 10 hours rollover

 ✔ Dedicated SharePoint client         folder

 ✔ Full monthly compliance status report

 ✔Priority response — within 2          business hours

 ✔Full compliance monitoring and deadline alerts

 ✔Weekly Teams call and dedicated Planner board

CQC Compliance Pack Pricing

CQC starter pack

12 core policies formatted to CQC standard, an evidence folder structure set up in SharePoint or Google Drive, and a CQC registration guidance document.

Ideal for practices just starting out or needing a policy refresh.

£395 one-off fee

CQC full compliance pack

Everything in the starter pack, plus a Key Lines of Enquiry (KLOEs) document map, staff training record tracker, complaints management log, Significant Event Audit (SEA) log, and a 30-point mock inspection preparation checklist.

£595 one-off fee

CQC full pack + mock inspection

The complete compliance pack combined with a thorough mock inspection walkthrough, gap analysis against the five CQC domains, and a written prioritised action plan — so you walk into your inspection prepared and confident.

£895 one-off fee

CQC monthly monitoring (retainer add-on)

​Ongoing compliance support after your pack is in place. Includes policy updates when regulations change, evidence folder maintenance, and a one-page monthly compliance status report sent to you on the first of each month.

£175 per month

Start with a free 2-minute Admin Health Check and receive a personalised efficiency plan — straight to your inbox.

No sales pressure. No commitment. Just a clear picture of where you’re losing timeand exactly how Heighton Ltd can win it back.

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