Healthcare Practice Compliance
CQC inspections have changed.
Is your practice ready for the new framework?
The CQC’s Single Assessment Framework changed how inspections work. Evidence is now gathered continuously, not just at inspection. The practices that come through well are the ones where compliance is a habit, not a project you start the week before the inspector calls.
We help independent healthcare practices across Surrey build the documentation, policies and processes that demonstrate compliance to CQC, patients and staff. Written audit reports. Plain-English guidance. Fixed-fee engagements.
What CQC is looking at right now
The three areas generating the most Requires Improvement ratings under the new framework are governance and oversight, safe staffing records, and medicines management. If any of those is incomplete, an inspection is a significant risk.
Our service areas and what we cover
CQC registration & governance
Statement of Purpose current and accurate. Registered Manager in post and registered with CQC.
Written quality assurance process with evidence of management oversight.
DBS checks and staff records
Enhanced DBS for all staff in regulated activity.
DBS register maintained with renewal dates.
Personnel files complete: references, right-to-work, qualifications, professional registration.
Fundamental Standards compliance
Written policies covering Regulations 9–20. Complaints procedure and log maintained.
Duty of Candour policy and notifiable incident record.
Consent procedures documented in patient records.
Mandatory training
Training matrix covering safeguarding, IPC, fire safety, basic life support, information governance and manual handling.
Renewal dates tracked and managed.
Safeguarding
Separate adults and children policies, both current.
Named Safeguarding Lead with training record.
All clinical staff with appropriate safeguarding training at the right level.
GDPR and information governance
ICO registration current. Privacy notice provided to patients and employees. ROPA maintained.
Data breach procedure in place and staff trained.
Data retention policy documented.
Fixed-fee Compliance Health Check Audit Services
Our Compliance Health Checks give you a structured, independent review of your practice’s compliance position, with a written report you can use to prepare for inspection, demonstrate governance to your board, or share with your insurer.
Healthcare Compliance Snapshot
247£Online self-assessment & 30-minute debrief- CQC-specific online assessment
- RAG-rated results summary
- 30-minute debrief call
- Written action summary
- Most Popular
Healthcare Compliance Health Check
495£Full CQC and governance audit- Pre-audit document review
- 60–90 minute structured audit
- Full written RAG-rated compliance report
- Prioritised action plan across all five CQC key questions
- 45-minute debrief call
Healthcare Deep Dive Audit
895£Comprehensive pre-inspection preparation- All Health Check deliverables
- Full policy and document gap analysis
- Mock inspection walkthrough
- 90-minute debrief
- 3-month compliance check-in included
Ongoing Compliance Partnership Retainers
Need ongoing support after your audit? Our Compliance Partnership retainers combine compliance monitoring with the practice management support your team relies on.
Starter
£375
Best for:
Sole practitioners or small clinics
Starter includes:
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Patient booking management (Cliniko, WriteUpp, Heydoc).
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GDPR-compliant records management.
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Referral letter and correspondence management.
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Invoice preparation and payment chasing.
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ICO registration monitoring.
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Up to 10 hours per month.
Growth
£695
Best for:
Clinics with 2–4 practitioners
Growth includes:
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Everything in Starter, plus:
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CQC evidence folder maintenance and policy update monitoring.
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Staff training matrix management.
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DBS renewal tracking.
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Private insurance billing chase (BUPA, AXA, Vitality).
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No-show reduction and appointment reminders.
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Up to 20 hours per month.
Premium
£1,350
Best for:
Busy practices needing a full virtual practice manager
Premium includes:
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Everything in Growth, plus:
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Full CQC compliance monitoring across all Fundamental Standards.
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Significant Event Audit log management.
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Patient satisfaction survey management.
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Monthly compliance status report.
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Medicines management policy monitoring (where applicable).
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Up to 40 hours per month.