Meet Heidi
Your Experienced and Reliable Admin Partner
How it all started
With over a decade of experience in administration and customer service, my career has been dedicated to providing high-level support that enables people and organisations to succeed.
I've built a reputation for professionalism, efficiency, and a deep commitment to forging strong client relationships.
Diverse Experience, Focused support
My background spans a diverse range of sectors, giving me a unique perspective on the varying needs of different organisations:
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Public and Charity Sectors: Experience in the NHS and charities has instilled a sense of purpose, discretion, and the ability to navigate complex structures.
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Property & Professional Services: Time spent in property management and consultancies has honed my skills in high-stakes environments, demanding precision, clear communication, and financial acumen—all vital for the construction and property sectors.
I've progressed from a foundational role as a receptionist to managing business operations. This journey means I have a comprehensive understanding of business needs, from the ground level to the executive suite, allowing me to anticipate the support required by leaders at every level.
Expertise and Qualification
A degree in Communication Studies, ensuring clear, effective, and professional correspondence.
An advanced diploma in Project Management, allowing me to approach complex documentation and compliance tasks with structure and timely execution.
Multiple certifications in Office Administration, confirming my mastery of modern administrative best practices.
I now leverage this expertise to offer tailored administrative support to construction and property agents. My goal is simple: to manage the complexities of your daily operations—from tenancy agreements and contractor paperwork to financial tracking—so you can focus entirely on site operations, closing sales, and strategic business growth.
Our Goal
Is to boost your business growth by providing professional, highly efficient administrative and customer support services.
We aim to be the indispensable resource that accelerates your success.
Our Commitment to you
At Heighton Ltd, our business is built on core values of excellence, quality, and timely delivery. This commitment means we don't just process paperwork; we partner with you to achieve greater efficiency.
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We take the time to understand the unique challenges faced by UK construction and property SMEs. This insight allows us to provide targeted, effective solutions, specifically designed to address your administrative pain points.
Our service is straightforward: we transform tedious and mundane administrative and customer service tasks into simple, highly effective processes.
By delivering efficient solutions, we guarantee you more time to focus on what is most important: site operations, closing deals, client relationships, and growing your business.
Our Commitment to Your Security and Success
We understand that entrusting your business to an external partner requires confidence in their reliability, discretion, and technical expertise.
At the heart of our operations is an unwavering commitment to protecting your sensitive information and delivering professional-grade results.
Here is how we ensure your peace of mind regarding data handling, confidentiality, and software proficiency:
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UK GDPR Compliant: Your data is kept secure on encrypted storage, with staff access strictly controlled.
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Guaranteed Confidentiality: We formalise our commitment to secrecy by signing an NDA to legally protect your proprietary information.
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Proven Expertise: We use industry-standard tools and maintain up-to-date software proficiency.
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Flawless Delivery: Every project is subjected to rigorous internal Quality Assurance (QA).